Privacy Policy
Customers care
Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it. It applies to all visitors and customers of kantuadornments.com, including those resident in the European Union, the United Kingdom, and the European Economic Area.
Data
The data controller responsible for your personal information is:
KANTU LLC
Registered in the State of Wyoming, United States
Contact: shop@kantuadornments.com
When you visit or make a purchase through kantuadornments.com, we may collect:
- Personal information you provide: name, email address, shipping address, phone number
- Payment information (processed securely by Stripe — we do not store card details)
- Device and browsing information: IP address, browser type, pages visited
- Order history and communication with us
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and requests
- Send newsletters and marketing communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
This website uses cookies to improve your experience and analyse site traffic. By continuing to use the site, you consent to the use of cookies in accordance with this policy. You may disable cookies in your browser settings, though this may affect some functionality.
We use trusted third-party services to operate our business, including Shopify (e-commerce platform), Stripe (payment processing), and DHL (shipping). These services have their own privacy policies and process your data only as necessary to provide their services.
Under the General Data Protection Regulation (GDPR) and equivalent UK legislation, we process your personal information on the following legal bases:
- Performance of a contract — to process and fulfill your orders, send order confirmations, and handle returns.
- Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time.
- Legitimate interests — to improve our products and services, prevent fraud, secure our site, and communicate with you about your orders.
- Legal obligations — to comply with tax, accounting, and other regulatory requirements.
KANTU operates from Bali, Indonesia with its business entity registered in Wyoming, United States. Some of our third-party service providers (including Shopify and Stripe) process data outside the European Economic Area.
Where your personal information is transferred outside the EEA, we rely on appropriate safeguards including Standard Contractual Clauses as approved by the European Commission, or the service provider's own adequacy certification.
We retain your personal information only as long as necessary for the purposes set out in this policy:
- Order and customer data — retained for 7 years to comply with tax and accounting obligations.
- Marketing subscriber data — retained until you unsubscribe or request deletion.
- Browsing and device data — retained for up to 24 months.
You may request deletion of your data at any time by contacting us at shop@kantuadornments.com, subject to our legal obligations to retain certain records.
Depending on your location, you may have the right to:
- Access — request a copy of the personal information we hold about you
- Rectification — correct inaccurate or incomplete information
- Erasure — request deletion of your personal information ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests, or to direct marketing
- Restriction — request limited processing of your data
- Withdraw consent — withdraw previously given consent at any time
- Lodge a complaint — contact your local data protection authority
To exercise any of these rights, please contact us at shop@kantuadornments.com. We will respond within 30 days.
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. All payment processing is handled by Stripe with SSL encryption.
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Questions?